Data deletion
Clinics connect their Facebook Page, and any linked Instagram account, so patient messages arrive in DeskDuo's Inbox. Here is how to disconnect and have the data removed.
Disconnect in DeskDuo
- Sign in to DeskDuo as the clinic owner.
- Open Settings, then Messages, then Channels.
- Press Disconnect on Facebook Messenger. New messages stop at once and the stored Page access token is deleted.
Or remove DeskDuo in Facebook
In Facebook, open Settings and privacy, Settings, Business integrations, choose DeskDuo and press Remove. Facebook tells DeskDuo, and DeskDuo deletes the access token for every Page you connected and disconnects them.
Deleting stored messages
Messages already received are part of the clinic's records, which health records laws may require the clinic to keep. To ask for messages or other data to be deleted, email info@deskduo.com.au from the clinic owner's address with the clinic name. We'll confirm within 30 days what was deleted and anything the law requires to be kept.